Refund policy

Returns, Refunds, and Restocking Fees. EBI believes in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories and ebikes sold by  EBI.

• Returns of New and Unused Items Within 14 Days of Receipt. We allow you to return any item in new and unused condition (EBI e-bikes must have 0 miles on the odometer to be considered new and unused) within 14 days from delivery date for a full refund with no restocking fee, less shipping charges. For all returns, return shipping charges ( 300 euros for e-bikes and 50 euros for all other products) are the responsibility of the recipient, unless a shipping error occurred. We will issue a refund using the same payment method you used originally.

• Returns of Used Items. Any items returned in a used condition may be returned within 14 days from the delivery date, subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage. Electric bikes must have less than twenty (20) miles on the odometer.

Return Shipping Costs. You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable.

Returns Mechanics, COD and Timing. Please contact us. We will notify you at the email address on file when we process your return. Return material authorizations are required to make a return. Most refunds show up to your payment card or payment account within 72 hours of processing (or on your next paper statement) the timeframe for refunds depends on your financial institution. EBI does not accept shipments sent cash on delivery (COD).

No Bike Shop Returns. Please note that each of our partners' sets their own return and exchange policies and procedures. We do not accept returns of items purchased from bike shops and our return policy is not honored anywhere but ebiebike.com. Please contact the place of purchase to discuss their return policy.

Refused Shipments – Flat Fee. If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of €300 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less €300. Please note, in order to receive a refund, you must notify EBI of any shipment refusal. Failure to do so will cause a significant delay in the receipt of your refund for any refused items.