Warranty Policy

Warranty Claim Procedure

To apply for warranty service, proof of purchase must be provided to an authorized retailer, distributor, or submitted online through the official EBI website.

All warranty claims must be submitted directly to EBI, accompanied by valid proof of purchase.

This warranty applies to the original purchaser of the product and is transferable to subsequent owners.

All screw installations must strictly follow the instructions in the user manual. Any damage caused by improper assembly or failure to follow the specified torque settings will not be covered under warranty.

Warranty Coverage

Frame: 5 years

Motor: 2 years / 20,000 km (whichever comes first)

Battery: 26 months

Other components: 1 year

For EBI e-bikes, warranty claims must be submitted to EBI within the applicable warranty period, starting from the date of delivery, together with valid proof of purchase. This warranty applies to the original owner and is transferable to subsequent owners.

The warranty covers, but is not limited to, defects in design, materials, or workmanship. Warranty claims must include clear photos, the frame serial number, and a written description of the issue. EBI reserves the right to assess whether the defect is not caused by misuse, abuse, or external factors.

The warranty does not cover consumable parts, including but not limited to: chains, cassettes, chainrings, inner/outer cables, bearings (motor, hubs, headset), spoke nipples, inner tubes, tires, saddles, handlebar grips/tape, lubricants, and similar wear items.

In case of a valid claim, the product will be repaired and/or replaced within a reasonable period, depending on the component. If inspection reveals that the defect results from consumer misuse, improper assembly, or third-party service errors, all associated costs (including repair, replacement, packaging, and transport fees for non-defective items) will be borne by the customer.

Warranty Exclusions

The following are not covered under warranty and are the responsibility of the user:

Minor noises or vibrations from rotating parts such as pedals, hubs, steering system, suspension, or cassette that do not affect functionality.

Wear-and-tear parts: handlebar tape/grips, inner and outer tires, brake pads/discs, brake/shift cables, chainrings, cranks, chains, cassettes, rims, hubs, spokes, and similar consumables.

Paint and surface finishes: corrosion, discoloration, or peeling caused by sweat, impacts, friction, or environmental conditions.

Lack of proper maintenance as outlined in the user manual.

Incorrect installation or insufficient tightening of components, especially failure to follow the torque values (Nm) specified in the manual. Such damage may pose structural or safety risks and is not covered by warranty.

Storage in unsuitable environments leading to peeling, corrosion, or fading of metal/plastic components.

Damage caused by stunts, jumps, or similar non-standard use.

Use for rental or commercial purposes without authorization, or any use outside the intended design scope of the product.

Damage caused by misuse (e.g., riding on stairs, unsuitable off-road conditions).

Unauthorized disassembly, modification, or use of non-genuine parts.

Accidental damage due to crashes, impacts, collisions, transportation damage, misuse, or falls.

Natural disasters or force majeure events.

Use in violation of traffic regulations (e.g., overloading, carrying passengers, adding unauthorized footpegs).

Deformation or cracks due to material fatigue or normal wear.

Punctures or air leaks caused by sharp objects (e.g., nails, glass, stones).

Rim or frame deformation caused by road obstacles, potholes, or improper riding.

Loss of small fittings such as screws or nuts.

Damage from improper use such as turning the saddle backwards or intentional misuse.

Chain drops, gear shifting malfunctions, or drivetrain irregularities occurring during use.

Scratches, dents, or cracks on accessories (e.g., chain guards, mudguards, racks, child seats) caused by tipping over or collisions.

Frame or component damage caused by improper installation of seatpost, handlebar, or stem (e.g., exceeding safety insertion marks).

Issues caused by incompatible firmware in the electronic control system, resulting in poor riding performance or inoperability.

Final Disclaimer

EBI reserves the right of final interpretation of this warranty policy.